Who this applies to

Third Party Administrators (TPAs) supporting Simply Retirement by Ubiquity plans (unbundled recordkeeping).

What you need to do

Identify what went wrong (e.g., posted to the wrong source such as Pre-tax, Roth, Match, or Profit Sharing) and notify Ubiquity with all required details so we can correct the recordkeeping entries quickly and accurately.

Plain-language definition: A source is the “bucket” where a contribution is stored and tracked (e.g., Employee Pre-tax, Roth, Employer Match, Profit Sharing). Posting to the wrong source can affect vesting, testing, and participant statements.

How to request a correction (wrong source or similar posting error)

If the payroll was sent within the last 2 business days

  1. Call Support: 855-700-5569

  2. Ask us to attempt a recall of the submission.

    • If the recall is successful, no correction will be needed.

    • If not, follow the email steps below.

If the payroll is older than 2 business days (or recall was unsuccessful)

  1. Email: tpasupport@myubiquity.com

  2. Subject line suggestion: Payroll Correction – <Plan Name> – <Payroll Period>

  3. Include the following in your email:

    • Plan name

    • Payroll period (pay date and/or period start–end dates)

    • Participant name(s) (do not include SSNs via email)

    • Description of the error and how the contribution should have been posted

      • Example: “$1,200 was posted as Employee Pre-tax; should be Employer Match.”

    • (Optional but helpful) Attach the relevant payroll file/report highlighting the entries in question.

  4. Turnaround: We’ll make the correction within five (5) business days and confirm when complete.

Other common payroll errors & what to include

If your issue isn’t a wrong-source posting, include the same core details (plan, period, participants, description + correction). Add the extra info below as applicable:

  • Wrong dollar amounts

    • Provide the incorrect amount, the correct amount, and whether the difference is employee or employer money.

  • Employee/Employer mix-up

    • Clarify which source should receive the funds (e.g., Employer Match → Employee Roth).

  • Duplicate payroll submission

    • Identify the duplicate file name/date and confirm whether funds were funded or queued only.

  • Missed payroll

    • Provide the missed pay date, affected participants, and the make-up amounts by source.

  • Wrong pay date or period

    • Provide the intended pay date/period and whether any late deposit considerations may apply.

What happens if corrections aren’t made

  • Participant statements and balances may be inaccurate.

  • Vesting and testing (e.g., 401(a)(4), 410(b), 415) may be impacted.

  • Year-end clean-up can become more time-consuming and costly.

Prompt fixes help keep records clean and reduce follow-up work for you and the plan sponsor.

Troubleshooting tips

  • Send complete details the first time. Incomplete requests delay corrections.

  • Avoid PII in email. Do not email SSNs. Use participant name and employee ID if needed.

  • Attach supporting reports. Highlight the exact rows and sources to correct.

  • Confirm funding status. Let us know if the file was funded, partially funded, or only submitted.

  • Recall window is short. Always call 855-700-5569 for submissions within 2 business days.

System navigation (optional checks)

  • TPA Portal → Payroll/Contributions:

    • Review recent submissions, confirm file names, pay dates, and amounts by source before emailing/calling.

  • Alerts/Tasks:

    • Check for any contribution-related alerts that may indicate a mismatch or pending item.

Need Help?

If you need assistance, please email us at tpasupport@myubiquity.com.