Employees access their retirement plan account using their email address (as their login) and a password they create during enrollment. As a plan sponsor, you may need to help employees confirm or update this information if they are unable to log in.

Employee Login (Email Address)

Each employee is assigned a login during the registration and enrollment process. Their login is their email address.

If an employee forgets their login:

  1. Log in to your sponsor portal.
  2. In the left navigation menu, click Employees.
  3. Select the employee’s name.
  4. In the pop-up menu, click the Profile tab.
    • The login email address will be displayed.
    • If the email address is incorrect, click Edit, update the email, and click Save Changes.

If you prefer, you can also contact Ubiquity to have us update the email address on your behalf.

Once the email address is corrected, the employee can request a password reset to regain access.

Employee Password

Employees create their password during the online enrollment process.

  • An employee can update their email or password at any time by logging in and clicking their Profile link
  • If an employee forgets their password, they can reset it by clicking “Can’t Log In?” on the login screen.
    • They will be asked to enter their login email.
    • A reset email will be sent to the address on file within about 2 minutes.
    • The employee must click the Password Reset link in that email to create a new password.

Password Requirements

Passwords are case-sensitive and must meet the following conditions:

  • Minimum 16 characters in length
  • Must include at least:
    • 1 uppercase letter
    • 1 number
    • 1 special character (e.g., &, $, #, %)

Why An Employee May Not Receive the Password Reset Email

If your employee doesn't see the reset email, here are possible reasons:

  • Spam/Junk folder: The email may have been routed to their spam/junk folder.
  • Outdated email address: If their account is linked to the wrong email, the reset message may be sent to that inbox.
  • Account not registered: If they’ve made or received contributions to the plan but never created their online account, they’ll need to complete registration.
  • Email system blocking messages: If our system attempts to send an email three times and their email provider rejects it (bounces it back), our system will automatically block further messages to that address. If requested multiple password resets have been requested but the employee still hasn’t received them, they should call us at (855) 401-4357 so we can verify their identity and help troubleshoot their login issue.

Need Help?

If you need assistance, please contact us.