Your 401(k) plan is supported by several key service providers, each with a specific role in managing and administering the plan. You can find out who these parties are by logging in to your employee dashboard.

How to View Your Plan's Key Contacts

  1. Log in to your account at myubiquity.com
  2. From the left-hand navigation menu, click on 401(k) and select Overview
  3. On the Overview page, you’ll see the names of your plan’s:
    • Advisor(s)
    • Plan Administrator(s)
    • Trustee(s)

How to Find the Third Party Administrator and Custodian

In addition to the contacts shown on the Overview page, your plan also has a:

  • Third Party Administrator (TPA)
  • Custodian

To determine who these parties are, you can:

  1. Ask your Plan Administrator directly
  2. Contact Ubiquity’s Support Team at info@myubiquity.com
  3. Review your Participant Fee Disclosure, located under:
    • 401(k) > Documents + Forms

The Participant Fee Disclosure will identify:

  • The plan’s custodian and a breakdown of any custodial fees
  • The Third Party Administrator (if your TPA is not Ubiquity) and any TPA-related fees.

What Do These Roles Mean?

Here’s a quick summary of what each party typically does:

  • Plan Administrator: The individual or company responsible for overseeing day-to-day plan operations and ensuring the plan complies with regulations.
  • Trustee: Holds legal responsibility for the plan’s assets and ensures they are managed in the best interest of participants.
  • Third Party Administrator (TPA): Handles plan compliance, annual testing, and government filings.
    • If Ubiquity is not the TPA, your plan will have an external TPA.
  • Recordkeeper (Ubiquity): Tracks individual participant accounts, contributions, investment selections, and transactions.
  • Custodian: Holds and safeguards the actual assets of the plan.
    • Your plan’s custodian may be Matrix, Charles Schwab (B/D), or Schwab Trust.
  • Financial Advisor: Offers investment education or guidance, and may assist the plan sponsor with selecting investment options.

Need Help?

If you need help identifying any of these parties or understanding their roles in more detail, please contact us at info@myubiquity.com or via chat 24/7 by clicking the chat icon at the bottom right of your screen after log in.